Exchange and Delivery Policy
Exchange and Return Policy
The customer has the right to replace or return a product purchased from the website within 14 days of the purchase date only if:
- There is a manufacturing defect in the product.
- The product does not conform to the stated specifications.
- The product is different from what was ordered.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. receive your order
This is in accordance with the Consumer Protection Law. If the 14-day period has expired, the product cannot be replaced or returned for any reason. In such cases, the customer must contact customer service to register a return or replacement request.
Please note:
- Underwear and all items that come into direct contact with the skin cannot be exchanged or returned.
- Products purchased during promotional offers cannot be exchanged or returned unless there is a manufacturing defect.
Shipping Costs:
- The site covers shipping costs only in cases where an incorrect or defective product was sent.
- In all other cases of replacement or return, the customer bears the shipping costs.
Terms of Exchange and Return:
- The product must have a manufacturing defect or be damaged.
- The product must be in its original condition, unopened, and unused.
- All accessories included with the original product, if applicable, must be returned.
FAQs
You may return most new, unopened items sold and fulfilled by MAW Store within 15 days of delivery for a full refund.
• Underwear and all items that come into direct contact with the skin such as Lingerie cannot be exchanged or returned.
• Products purchased during promotional offers cannot be exchanged or returned unless there is a manufacturing defect.
Usually in about 2-3 weeks. Most refunds are fully refunded in 7 days after we receive and process your return.
